All of us have had a horrible service experience and have been so disappointed that we vowed to never return as customers again, while other people may demand better service. We have had to deal with some very poor customer service using the plumber that was hired by our home owner’s warranty, so it’s not really a choice of who you get to use. Some of the services they have performed have been successful, and others not so much. Is it too much to ask that our toilets not run all night and day? Be sure to “jiggle the handle” has become a phrase we use around our home regularly. Although this sounds funny and I’m sure many people are going through the same thing, there is nothing more irritating than going to bed and hear the toilet running!
We will continue to fight for peace and quiet! People should treat people as you wish to be treated. This simple sentence is a powerful way to earn customer loyalty. We are not sure if the plumber they send out is using sub standard parts or just isn’t sure how to fix this problem.
Upon requesting a different person for the job, the customer service person got very defensive and rude. She stated that he was the “Westside” person and would be returning…for the fourth time.
Customer service is not “one size fits all”. In this situation, the owner is obviously not hands on for their own business. They have not responded in real time or listened to their customers. Feedback is not important to them. Just listening and doing what is right should not be that unique of an idea to keep your customers happy!
HIRING A SERVICE BUSINESS
Communication is vital when you want to show your customers that they are valued by you. They should have peace of mind that you will get the job done that you are expecting. Being open to customer feedback is important to understand their changing needs.
One of our amazing original clients has retained our services since 1983! We have been through thick and thin with them and they hire us to clean the new offices as that they open them. This is unheard of in the service business! They understand that we work all night sometimes and that our business hours usually start in the afternoon. Our owner listens and is quick to say yes that he can take care of a request and tell you to have a great day. This is where experience counts!