As business owners, we usually only get a quick weekend away as we can't leave our business unattended for much longer. This past weekend, we had to cancel our trip due to the fact that a very large car rental agency had extremely poor customer service.
Our cars are older and not in the best shape to make a longer trip. We found this out the hard way after being stranded in Quartzsite last December. If you have ever been here, it is a great town for a quick potty break and to get gas! (Sadly they don't even have a Starbucks!) After spending around six hours there, we decided that until we get more reliable cars we will rent a car for longer trips. It seemed like a win-win situation, we get a new car to travel in without the worries of car repair.
We tried to take advantage of our member services through Arizona AAA. (Which we have found to be great overall.) They recommend Hertz car rental as one of their agencies.
Needless to say the Sun City office that we reserved our car through had such poor customer service that we were forced to cancel our trip. I'm still not quite sure what the reason was? First we were told the car had been in an accident, then we were told they could not get in touch with the people who had the car at the time. The representative told us she was "confident that she could find us a car." But, not once did she call us to let us know her progress. We had to call her each time! We also had hotel reservations that needed to be cancelled in a timely manner, so we really needed to know. We asked if she had anything else available, she did not. We were later told by the corporate office that they had two Suburbans they should have offered us, and price matched the car we had originally reserved. So not only did the Hertz Car Agency in Sun City let us down, so did their corporate office!
This just goes to show that big name companies are not always better. We trusted Arizona AAA to refer their customers to a reliable, honest company. And, Hertz Car Rental for being a well known company that has been around for a long time. (Upon checking various web sites, Hertz has a really poor reputation for doing business.)
Customer service should be reliable, trustworthy and caring. Our company policy is to just say yes and take care of any concerns the people we work for have. It's true that many don't appreciate all that we do for them, but it has always been important to us to provide the service we are being paid for. We think that the old saying "The customer is always right" is a great place to start! Too bad other companies don't think the same way!
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I really wish that it was that easy!!
We recently lost two of the businesses we clean for simply because they
decided at the spur of the moment to close their doors in this state without warning. This is hard on everyone involved. Having your income all of a sudden taken away without warning leaves you scrambling to make ends meet. Luckily for us, it was just a portion of the offices we do business with. But, it does trickle down to the people who work for us because they want to work in certain areas of town without having to make a long distance commute in order to work. We even had a few people ask us who worked for these companies if we were able to hire them until they could find another job. Sadly, we were unable to help them out at this time, even though we had worked with them for quite a few years and had developed a business relationship with them. So, if you do happen to be in need of (or know of someone who does) a commercial cleaning service who works with some fantastic companies all over the valley, please contact us. We would love to help out some new people by by being able to offer them a job. Thank you and have a wonderful Wednesday.
As we begin the third week of the New year and the beginning of a new work week, it is a great time to start working towards the very best version of ourselves. Although it is never too late to start. Each day is new and different and starts out with so much potential.
Last week I watched the Rachel Hollis: Made for More movie with my three daughters at the theater. They all really like Rachel Hollis and how much encouragement and inspiration she has to offer when she speaks on different subjects. She spoke a lot about making things a habit so that you will follow through with them. I found that I also am a fan and would love to attend her weekend event called "Rise". As well, as read her books. She talks about her personal life as well as how she has spent many years working on her business and getting it to where she wants it to be. So, I look forward to making some new habits that will help me excel in all areas of my life.
I also recently joined a gym near our house that includes many classes with its membership. This morning as I was getting ready to attend a yoga class, I found that my work out clothes were scattered all over the closet. This makes for a frustrating start to my new exercise routine! I found a short Facebook video featuring Marie Kondo organizing workout clothes. How convenient is that?? And although as part of her show on Netflix is that things bring you "joy" in order to keep them, I can honestly say that my gym clothes do not bring me much joy. But, the end results will! And if I can start a new day finding all the essentials to make my day easier while still half asleep, all the better.
Bummer, it looks like I have some books to read and another Netflix show to watch!
What are your plans to help yourself and your business be the best they can be?
The holidays are a great reminder to take inventory of all the good things in your life. What was your favorite thing about the holiday? Did you have a special memory that you are grateful for?
As a new calendar year begins, kick it off with plans to live a healthier, better organized life. Making gratitude a habit can have positive benefits to your own happiness as well as those around you.
From our family to yours, we wish you a marvelous Monday! A wonderful work week, and a sparkling New Year!
I feel great crossing things off of my to do list, but I think I might feel better seeing a list of what I have actually accomplished. I have always had a to-do list a mile long, but that can get discouraging. For every item you cross off-you tend to add one or two more items to be done. Just looking at my to-do list can make me feel anxious, overwhelmed and tired.
Because your "done" list is a list of your accomplishments, it shows progress. Looking at it will encourage you to push ahead and add more to your list.
You already schedule important things such as doctor and dental visits ~ and they get done. Maybe scheduling grocery shopping, laundry and other projects you need to accomplish will help you get them done in a timely manner. I know that I have days where I spend to much time playing on my phone, and then I end up rushing through the rest of my day. If I time blocked just a small portion of my morning, I could enjoy these things without feeling guilty.
Bottom line - the only things that matter are the things that you actually do. It takes just as much time to write your "done" list as it does to cross things off your your to do list.
Just Remember, It always seems impossible until it's DONE!
Boy are we having a case of the Mondays!
In just a matter of 30 minutes that it took to run to the grocery store to pickup a few last minute items for dinner, our dog Lillybelle, stole a couple of packages of homemade tortillas off the counter and proceeded to shred the plastic bag and eat a majority of them. Our other dog Indy was also a prime suspect, but she luckily didn't seem affected by it. My daughter called as I was on my way out of the store and said that the dog was whimpering and appeared to be bloated. I probably would be also if I had ingested that many tortillas.
We hurried her to the vet, and within a few minutes they had her throwing up a brick of tortillas. (Sorry, if you don't have pets or kids this is probably pretty gross.) It's amazing what a relief it was when she did that! After that was done, they gave her another shot for the nausea and then a pro-biotic capsule to give her a for a few days to help get her "gut health" back to normal. Almost $300 later we were on our way home.
After what seemed like a very intense morning, we are happy to report that it appears she is somewhat back to normal, although a little lethargic.
Unexpected expenses such as that leave little left over for us at the end of the month. Our business was much more successful before the recession hit us hard. Many of the businesses we cleaned for were forced to go out of business. I know that many people think that people who run their own business are banking, but many of us are not. We are normal families with normal expenses like mortgages, car payments and such. Sending our kids to college is important to us as well as continuing to run business that has paid the bills for over 35 years.
We continually maintain or replace equipment as needed. Thankfully, our business doesn't require top of the line technology in order to run efficiently, just some good vacuums, environmentally safe cleaning products and some good old fashioned elbow grease. (Also, the intelligence to know what and when to use all the things we just mentioned.) We would love to hire more staff to help provide the top quality service that customers have come to expect, as well as provide jobs for more people in the community.
We have a small budget and try to use social media as a way of advertising for more business. Larger franchises have more money available and are often able to advertise for more than just one area. This really hurts a small business like ours who strives to maintain a great reputation. We could really use a working partner who is familiar with this line of work and how this type of business runs. We do not get to set our own hours, we work at least five days a week and are usually on call 24/7.
We are proud to be business owners and take pride in the job we do.
Please think local next time you are in need of a service from another business instead of a big name. Small business owner (and their dogs) will greatly appreciate it.
I hope you have a fantastic, (barf free) Monday.
We have reached that time of year where many of us are transitioning from unstructured schedules to the holiday rush. And, it's only October! I think when the stores start putting up decorating displays it makes our heart beat a little faster. We start to feel rushed and stressed out.
If you think about it, October is the perfect month to get those last minute office improvements completed. Getting it done will allow you to take the opportunity to get outside and enjoy the great weather. Get out of the office and reconnect with family and friends.
Doing things ahead of time will inspire you to start your day on a positive note. Some things that might make your day easier are setting out your clothes for the next day. That way there won't be any surprises, such as no clean underwear. Pack your lunch and a healthy snack so you won't be tempted to spend extra money and eat foods you are trying to stay away from. (Think of all the money and calories you can save for when it really matters - holiday parties and shopping.) Wash your dishes at home and at the office, how nice is a clean coffee cup is when you need to be caffeinated?
Clutter can make you loose focus and curb your productivity. Taking just a couple of minutes to tidy up will offer you a great return on your investment. You will instantly have that little extra spark to concentrate on the task at hand.
Take good care of your office environment. If it's dirty - clean it! Make it a place you will want to spend a large part of your day in, and be able to concentrate in order to get projects done.
Discover how hiring a cleaning service can ease your cleaning anxiety and stress with remarkable results. It's as easy as giving Ron a call at 602-316-4407 for a no obligation consultation.
It's Monday, But coffee can handle it!
Time for a fresh start and a chance to set a new tone for the rest of the week. We have a busy week ahead of us and the more help I can get, the better. Since the weather has finally cooled off enough to wear regular shoes, I had to pull out my magic eraser to spruce them up. They work wonders on on removing mud and dirt off of shoes. (
You can complain about bad weather or you can splash in a puddle. And, there are a lot of puddles out there today. We don't get these days very often in the Valley of the Sun, so be sure to take some time to enjoy it. Your outside plants don't need to be watered today, your car won't need washing and if you exercise outside you could take a day off and enjoy a warm cup of coffee and a good book.
If people are coming and going in your home or office today, set out a rug by the front door to dry off their feet and keep puddles from forming inside and making the floor slippery. Even a bath or beach towel will work in a pinch. If you have a "beware of wet floor sign" now is a good time to use it. Since we don't get to use an umbrella for rain often, a simple bucket set by the front door can catch those drips as people come and go. If people are actually using the coat rack that sits by the door year round, set a dry towel underneath it.
My dogs absolutely do not want to use the bathroom outside on rainy days, but they do enjoy splashing through the puddles and bringing in mud. I keep several towels handy in case they need a complete wipe down.
Tell us what inspires you on a rainy day and have an amazing Tuesday.
Luxuries should be a treat!
A nail salon that I have gone to for the last couple of years recently changed ownership. The girl that did my nails on a regular basis started telling me how bad things were getting there. She purchased her own salon and I followed her over there. Everything went well on my first visit, but by my second appointment she started "nickel and diming" me without telling me the extra cost up front. For me, this really is a luxury that I set money aside for each week. She also posted a sign on the desk, that they would prefer to be tipped in cash. Wouldn't we all!
I trusted her business to do the right thing, but I feel she did not appreciate the fact that many people went out of their way in order to support her business. Last week I decided to return to my old nail salon to see how "bad" it had really gotten. The place was extremely clean (as always) and the "new" owners (Who already had worked there for years.) were extremely thankful that we came back. They always let you know there is an extra charge, before they do the service. When you are informed, most people would be willing to pay for the extra services.
We realize that time is money!
Do not "nickel and dime"! Charge what you think the service or product is worth. Bundling seems to be a popular option right now, and if people ask, you can always break things up and give your customer the choice to include exactly what they want. This applies to most businesses, and although there are still extra services you offer that many don't need on a regular basis, be ready with a price when the time comes.
Don't bite the hand that feeds you. Sometimes the job is more important than the time in the long run. It keeps clients happy so that they will be happy to continue using your business.
We hope you have a luxurious Thursday!