Although I have tried to develop my mental toughness, I have spent the better part of the last week in agony. Starting late on a Saturday night, I developed a tooth ache that just would not quit. A few calls into our dentist on Sunday went unanswered until we called the office on Monday morning. A quick trip into his office confirmed that I had an abscessed tooth, which by then had me looking pretty swollen and red. I was put on an antibiotic and pain killers which did little at the time as I did not respond to this particular medicine. I was counting the hours in which he said I should feel better, when that time came and went we called their office and he changed to a stronger antibiotic which seemed to start working late the next day. (Don't even ask me how my stomach feels!)
I was also given the bad news that because this tooth had a crown on it, he would have to refer me to a specialist. It seems as though nobody does an entire job by themselves anymore! We did our research and found someone who was nearby and and their website stated he did this kind of procedure. We even questioned them when we called. Two x-rays later he let me know that he couldn't do this either, but he did charge me $106 to confirm what I already knew. The first impression of this office and of this dentist left a bad taste in my mouth(pardon the pun), and I will not ever return to his office. Sad that they resort to lying in order to get more business.
I have checked for dental insurance multiple time throughout our years of being self-employed and have always found it lacking. Needless to say, we have been quoted anywhere from $1050.00 to over $2,500.00 for this procedure. But, only around $150 to have the tooth pulled. They are definitely taking advantage of their expertise by functioning like a business who actually cares about the well being of people in general.
Have you noticed that there seems to be a dentist office in every shopping center and office park? I think there might be more of them then Starbucks!
In looking for any kind of service, it is important to be professional about what you do. Put your customers at ease with the job that you are advertising for, and do it correctly and efficiently. Don't cause more unnecessary pain.
Small acts of kindness can have a ripple effect. Think of all the little things that you have done that made someone smile.
Such as, holding the door for the person behind you.
Pick up a piece of trash, if everybody did this just once a day think of how much nicer our city would look.
Return a shopping cart, this could mean a few extra steps on your fitbit and a few less minutes out in the heat for the store employee.
Tip you server, they aren't waiting on you because they enjoy it!
Let someone in your lane. When I read this one I had to make a face, the way people drive in the Phoenix area is ridiculous lately. Everyone is driving faster than usual, except for the people in the very front of a pack of cars. So, maybe I will try to do this tip once a day, or maybe once a week. Baby steps, maybe it will catch on and the road will be a happier place!?
Are there any other small ways that you can think of to make the world a better place?
I'm sure there is something I'm forgetting/
Have a fun and relaxing weekend everybody!
Is your workplace or office looking old and feeling inefficient?
Do you want to do business with a company that looks and smells like they don't have any pride in their place of work? Starting at the entry way, you can usually tell if people want to make a good first impression. Customers, clients and even the employees don"t want to be there.
Awaken your potential. If your workplace is unique, call us we can custom clean almost anything.
As the month of May winds down, I reflect back on how busy this month has been. Our youngest daughter graduated from high school this week. This was a very emotional and happy time for our family. Pep talks to get her through pre-calc finals, coffee runs to keep her focused. Clothes shopping to find the perfect dress for graduation, and let's not even mention the endless shoe shopping. We purchased three pairs of shoes, some that looked great with the first dress, while others we bought were perfect for the second dress. When it came time for the commencement ceremony itself, her perfect dress was covered up by her gown! But, her shoes looked gorgeous...
Although she does not wish to follow in the family business, I think she has learned a few things about being your own boss, such as ambition. She set her sights high in order to receive a 4.0 grade average - and she did it! In order to survive in any business, you must be industrious, she is extremely hard working and diligent in order to get things done. Her enthusiasm is contagious as she sets forth to conquer the world.
Keeping it local...She has chosen to attend an AZ State University in the fall. She received several scholarships from various schools in different states. But, as we all know "a full ride" comes with many hidden charges and fees. Our locally owned janitorial service allowed us to send all three of our girls to college. We have had many struggles along the way and expect to pay for college tuition for many years to come. We will strive to stay focused, sticking to our priorities and goals and hopefully have some fun along the way.
If you support small business!
National Small Business Week runs through May 5th to May 11th.
This week is dedicated to recognizing the important contributions of America's entrepreneurs and small business owners. Did you know that they make up 50% of the work force?
Many small business owners are family owned and are committed to providing attention to every detail to make their business a success. They take pride in their work by offering things like honesty, value and superior service.
So, if you support small business this week...Thank you!
Oddly enough, the main difference between spring and fall allergies is the is the types of allergens present this time of year. In the springtime it is most likely tree pollen, grasses and weeds, which are much worse due to all the rain we have had. How many boxes of tissues have you been through so far this year?
This means you should be proactive in keeping these substances out of your homes and offices. And diligent about having enough tissues and allergy pills on hand for when the sneezing and runny noses start. Keep your doors and windows closed to help keep all that blowing pollen and dust out. Those yellow desert flowers seem to be blowing everywhere in the desert. Too bad they don't stay on the trees long enough to enjoy their beauty!
Time for a spring refresh
Days are getting longer, now is the time to give your facility a fresh start. It is time for business leaders to take charge and green clean your whole office space. Take a serious bite out of all the dust allergens that that threaten to make everyone sick.
At R & S Cleaning we pay attention to what goes on inside your walls. We know where dirt and dust hide, how to get to it, and how to get rid of it. Regular vacuuming, wiping down furniture and desks seems to help, along with mopping and dusting.
Contact us today to discuss your facility's specific needs.
We appreciate the resources, the beauty and natural wonder our planet has to offer, but, there is still a lot of work to be done to make sure it stays beautiful, clean and healthy for a future for all to enjoy. It is the perfect time to renew your commitment to truly make a difference.
Challenge yourself to learn at least one more thing about the three R's.
In all your busyness, try just a little to make everyday Earth Day.
Enjoy the beautiful spring weather, we know the 100 degree temps are just around the corner.
The internet has made it easier to be an independent small business owner by allowing you to connect with other people all over the country. It allows you access to information and resources that you can use on a daily basis. You will get nowhere however, if you think your job is less important than anyone else. Self-doubt has no place in the small business world.
In our line of work, we encounter many people who look for reasons to say no, or to make us feel as though we are not worthy of their consideration or respect. Although some of the people who have worked for us in the past have had multiple college degrees in all different lines of work, such as engineers, physicians assistants and entrepreneurs who are building their own businesses. They just needed a little extra financial help in order to pay off student loans, braces for their kids teeth or to catch up on bills after they were laid off from their more"important" jobs. I remember a college professor saying many years ago that Campbell's soup and Janitorial services were something that would never go unneeded. (Yes, you can have a college education and run a janitorial company!)
Your business success has everything to do with how your perceive yourself. Do not let people keep you from working towards your goals. Determination and drive will help you achieve you goals, and when you reach those... set new goals. Don't let someone with a fancy job title take away your passion for what you do.
Just be nice to everyone. Support people, support their dreams ~ even if you can't help, a few words of encouragement are always welcome.
As business owners, we usually only get a quick weekend away as we can't leave our business unattended for much longer. This past weekend, we had to cancel our trip due to the fact that a very large car rental agency had extremely poor customer service.
Our cars are older and not in the best shape to make a longer trip. We found this out the hard way after being stranded in Quartzsite last December. If you have ever been here, it is a great town for a quick potty break and to get gas! (Sadly they don't even have a Starbucks!) After spending around six hours there, we decided that until we get more reliable cars we will rent a car for longer trips. It seemed like a win-win situation, we get a new car to travel in without the worries of car repair.
We tried to take advantage of our member services through Arizona AAA. (Which we have found to be great overall.) They recommend Hertz car rental as one of their agencies.
Needless to say the Sun City office that we reserved our car through had such poor customer service that we were forced to cancel our trip. I'm still not quite sure what the reason was? First we were told the car had been in an accident, then we were told they could not get in touch with the people who had the car at the time. The representative told us she was "confident that she could find us a car." But, not once did she call us to let us know her progress. We had to call her each time! We also had hotel reservations that needed to be cancelled in a timely manner, so we really needed to know. We asked if she had anything else available, she did not. We were later told by the corporate office that they had two Suburbans they should have offered us, and price matched the car we had originally reserved. So not only did the Hertz Car Agency in Sun City let us down, so did their corporate office!
This just goes to show that big name companies are not always better. We trusted Arizona AAA to refer their customers to a reliable, honest company. And, Hertz Car Rental for being a well known company that has been around for a long time. (Upon checking various web sites, Hertz has a really poor reputation for doing business.)
Customer service should be reliable, trustworthy and caring. Our company policy is to just say yes and take care of any concerns the people we work for have. It's true that many don't appreciate all that we do for them, but it has always been important to us to provide the service we are being paid for. We think that the old saying "The customer is always right" is a great place to start! Too bad other companies don't think the same way!
No previous experience needed
Training will be given
Please apply within
I really wish that it was that easy!!
We recently lost two of the businesses we clean for simply because they
decided at the spur of the moment to close their doors in this state without warning. This is hard on everyone involved. Having your income all of a sudden taken away without warning leaves you scrambling to make ends meet. Luckily for us, it was just a portion of the offices we do business with. But, it does trickle down to the people who work for us because they want to work in certain areas of town without having to make a long distance commute in order to work. We even had a few people ask us who worked for these companies if we were able to hire them until they could find another job. Sadly, we were unable to help them out at this time, even though we had worked with them for quite a few years and had developed a business relationship with them. So, if you do happen to be in need of (or know of someone who does) a commercial cleaning service who works with some fantastic companies all over the valley, please contact us. We would love to help out some new people by by being able to offer them a job. Thank you and have a wonderful Wednesday.