Luxuries should be a treat!
A nail salon that I have gone to for the last couple of years recently changed ownership. The girl that did my nails on a regular basis started telling me how bad things were getting there. She purchased her own salon and I followed her over there. Everything went well on my first visit, but by my second appointment she started "nickel and diming" me without telling me the extra cost up front. For me, this really is a luxury that I set money aside for each week. She also posted a sign on the desk, that they would prefer to be tipped in cash. Wouldn't we all!
I trusted her business to do the right thing, but I feel she did not appreciate the fact that many people went out of their way in order to support her business. Last week I decided to return to my old nail salon to see how "bad" it had really gotten. The place was extremely clean (as always) and the "new" owners (Who already had worked there for years.) were extremely thankful that we came back. They always let you know there is an extra charge, before they do the service. When you are informed, most people would be willing to pay for the extra services.
We realize that time is money!
Do not "nickel and dime"! Charge what you think the service or product is worth. Bundling seems to be a popular option right now, and if people ask, you can always break things up and give your customer the choice to include exactly what they want. This applies to most businesses, and although there are still extra services you offer that many don't need on a regular basis, be ready with a price when the time comes.
Don't bite the hand that feeds you. Sometimes the job is more important than the time in the long run. It keeps clients happy so that they will be happy to continue using your business.
We hope you have a luxurious Thursday!