A CASE OF THE MONDAYS

​We hope everybody had a great and relaxing weekend.  The Diamondbacks won all three of their games with an 11-2 win on Saturday!  The Coyotes lost their game to the Minnesota Wild, but it was an inspiring game from the puck drop to seeing some of our favorite former players who were recently traded.  We’ll get to the playoffs next year! 
On a follow up on our kitchen faucet being repaired last week; we also called them out to fix the bathtub faucet in our daughter’s bathroom.  The handle had become hard to turn and was very squeaky.  On the plumbers first visit he put us off two weeks.  On his second visit, he didn’t have the part with him because the brakes had gone out on his van and they don’t carry universal parts with them in their other vans!?   So, Sunday night our youngest daughter got out of the shower and the faucet would not shut off.   We shut off all the water in the house, called the plumber’s emergency number and left two messages.  No reply back at all.  We had to call them this morning, explained the problem to them again.  (Obviously they didn’t listen to emergency messages)  When they finally did call back, they can schedule us on Wednesday.
HIGH EXPECTATIONS
For every service you use, you have high expectations.  I thought being without a kitchen faucet was tough; being without water is even harder.   We have a home warranty service so we don’t have to worry about these types of problems. Part of their selling point was 24/7 service.  They were closed last night when we tried to call them.  This was a double let down by two separate service businesses.
POOR CUSTOMER SERVICE
They could have quickly fixed this problem, and people would likely do business with them again.  A good customer service is getting people back to where they were before they encountered the problem.  One would think being without water would be a top priority.
What customers want is a simple offer of a great service, a good attitude and in our case, just say” YES”.  Most fixes in our business require only a little time.  It is much easier to retain a current customer then to get new business.  We strive to do both.
In the meantime,  how many days can you use dry shampoo?