Do you like you services a la carte where you pick the services you need? Or, do you want a service who see's something dirty and they clean it?
We know you're busy and sometimes don't have time to work on the what your cleaning needs are. We are a service that is easy to communicate with- you can call (This is the fastest way to get in touch with the owner) Texting is the next best thing. E-,mail is a little slower, as the owner is more hands on than technology savvy. (just keeping it real!) Some of the workplaces we clean have a notebook in a designated area where they can leave a note. These are all effective ways that work for our service business. Let us know if you have a new or different way to communicate with your customers, we are always willing to try new things.
If you have that one thing that drives you crazy that it is never cleaned on a regular basis, let your current cleaning service know. If they are too hard to get in touch with or don't respond to your needs - change services. Our current phone service is all wrapped into a package deal with internet and cable. They take forever to get in touch with (and who has that much time sitting there on hold?) Their prices keep going up and the service seems to keep getting worse. And, most important, they don't seem to care. After trying for months to work with them, we are shopping for a new service or services. Maybe seperating these services will be more of what we are looking for. Although it's nice to have only one company to deal with, maybe the next service will be able to meet all of our needs and grow with us as needed.
We have been in the cleaning business for such a long time. One of the most important things we have discoverd is that-If our customers ask for it, they can consider it done!